Shipping Policy – Stunning Denim
Thank you for shopping at stunningdenim.com. We are dedicated to delivering your Stunning Denim pieces with care, reliability, and transparency. This Shipping Policy explains everything you need to know about how we process and deliver your orders. Please read it carefully before completing your purchase. By placing an order on stunningdenim.com, you agree to the terms outlined below.
1. Order Processing Time
Once you place an order on stunningdenim.com, we begin preparing it right away. All orders are processed during our regular business days. Processing includes payment verification, quality checking, careful folding or hanging, and packaging your Stunning Denim items in protective materials.
Most orders placed before our daily cutoff time (displayed at checkout) are processed on the same business day. Orders placed after the cutoff time, on weekends, or on public holidays will be processed on the next business day. During peak seasons, new collection launches, or promotional events, processing may take slightly longer. We always work to get your order on its way as quickly as possible while ensuring every item meets our quality standards.
You will receive a confirmation email once your order has been processed and handed over to the carrier. That email will include tracking information so you can follow your package’s journey from stunningdenim.com to your doorstep.
2. Shipping Destinations
stunningdenim.com proudly ships to a wide range of domestic and international locations. Domestic shipping covers all addresses within the country where our fulfillment center operates. International shipping is available to many countries worldwide, subject to local customs, import regulations, and delivery capabilities.
For a complete and updated list of countries we ship to, please refer to the shipping information section during checkout on stunningdenim.com. If your country is not listed, we unfortunately cannot deliver to that address at this time. We are constantly evaluating new markets, so please check back in the future.
We do not ship to P.O. boxes, APO/FPO addresses, or freight forwarders for most orders. If you are unsure whether we can deliver to your specific address, please contact us through our website before placing your order.
3. Shipping Methods and Carriers
We partner with trusted, reputable carriers to ensure your Stunning Denim arrives safely and on time. At checkout on stunningdenim.com, you will see the available shipping methods for your address. Options may include standard shipping, expedited shipping, and express shipping. Each method comes with an estimated delivery time frame.
The carrier assigned to your order depends on your location, package weight and dimensions, and the shipping speed you select. We reserve the right to choose the most appropriate carrier for your order without compromising delivery speed or reliability. Regardless of which carrier delivers your package, you will receive full tracking information.
4. Delivery Time Estimates
Delivery times are calculated from the date your order leaves our facility, not from the date you place your order. This means processing time and shipping time are separate.
Typical delivery estimates after dispatch are as follows:
- Domestic standard shipping: several business days
- Domestic expedited shipping: fewer business days
- International standard shipping: one to several weeks, depending on destination and customs
- International express shipping: several business days to major markets
Please note that these are estimates only. Actual delivery times may vary due to weather, carrier delays, customs inspections, holidays, or other circumstances beyond our control. stunningdenim.com does not guarantee specific delivery dates unless otherwise stated in writing for a particular order.
5. Tracking Your Order
Once your order has been shipped from stunningdenim.com, you will receive an automated email containing:
- A unique tracking number
- A direct link to the carrier’s tracking portal
- Instructions on how to monitor your package’s progress
Tracking information may take up to 24 hours to appear after you receive the shipping confirmation email. If your tracking status shows no updates for an unusually long time, please first check the carrier’s website for service alerts. You can also reach out to us through our website, and we will assist you.
6. Customs, Duties, and Taxes (International Orders)
For international deliveries from stunningdenim.com, your order may be subject to customs duties, value-added taxes (VAT), import fees, or brokerage charges levied by the destination country. These charges are not included in the price you pay on our website.
As the customer, you are solely responsible for any and all customs-related fees. stunningdenim.com has no control over these charges and cannot predict them, as they vary greatly by country. Please contact your local customs office for an estimate before placing an international order. If you refuse to pay customs fees and the package is returned to us, any refund issued will be reduced by the original shipping costs and any return postage fees incurred.
7. Incorrect or Incomplete Addresses
You are responsible for providing a complete, accurate, and secure shipping address at checkout. stunningdenim.com uses the address exactly as you enter it. If a package is returned to us due to an incorrect, incomplete, or undeliverable address (e.g., missing apartment number, wrong postal code, unclaimed package at the local depot), we will contact you using the email address associated with your order.
In such cases, you may be charged for additional shipping fees to resend the package. If you cancel the order instead, any refund will be reduced by the original shipping costs. We strongly recommend double-checking your shipping information before clicking “Place Order” on stunningdenim.com.
8. Lost, Stolen, or Delayed Packages
Once your order has been handed over to the carrier and marked as “shipped” by stunningdenim.com, the carrier assumes responsibility for safe and timely delivery. We will do everything reasonably possible to assist you in locating a lost or delayed package. However, we cannot be held liable for packages that are confirmed as delivered by the carrier’s tracking system, nor for theft after delivery.
If your package is marked as delivered but you have not received it, please first check with neighbors, building management, or any secure mailroom location. Then contact the carrier directly with your tracking number. We are happy to provide any supporting documentation needed for your claim.
For international packages that appear lost in transit, we will work with the carrier to initiate an investigation. Investigation periods vary by carrier and destination.
9. Split Shipments
If you order multiple items from stunningdenim.com, they may occasionally be shipped in separate packages. This happens when items come from different fulfillment locations or when one item is ready before another. You will receive separate tracking information for each package. There is no additional charge to you for split shipments unless explicitly stated at checkout.
10. Shipping Restrictions
Some products sold on stunningdenim.com may be subject to shipping restrictions due to size, weight, or material composition. If your order contains a restricted item for your location, we will notify you within one business day to arrange an alternative solution, such as canceling that specific item for a refund.
We do not ship to freight forwarders or mail forwarding services for liability and quality assurance reasons. Any order showing a freight forwarder address may be canceled without prior notice.
11. Changes to This Shipping Policy
stunningdenim.com reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes take effect immediately upon being posted on this page. The version of the policy in effect at the time you place your order is the one that applies to that order.
We encourage you to review this Shipping Policy each time you shop at stunningdenim.com to stay informed.